Shipping & Returns
Plantopia is doing our best to reduce the impact of the Covid-19 virus on our customers. Our warehouse is following the advice of World Health Organisation and the government to ensure the highest level of hygiene standards are being met and orders will be shipped as soon as possible.
Please note that our Free Standard Delivery and Standard Delivery are both shipped through Royal Mail.
Below is all our latest delivery information:
|Delivery Type||Delivery Option||Delivery time||Areas Covered||Cost|
|Royal Mail - Standard Delivery||Free UK Standard Service - over £45||3 - 5 working days||UK, Northern Ireland & the Channel Islands||FREE|
|Royal Mail - Standard Delivery||UK Standard Service - under £45||3 - 5 working days||UK, Northern Ireland & the Channel Islands||£3.95|
|Royal Mail - 24 Hour Tracked||UK Mainland - 24 Hours after dispatch. Order by 2pm||1-2 Days||UK Mainland||£4.95|
* - These timeframes are a guideline and best endeavours, and are currently not guaranteed due to ongoing issues in relation to Covid-19.
Due to Brexit, we are currently unable to ship to EU and all international countries.
Once an order has been placed, unfortunately we are unable to amend the order. This includes:
- Changing addresses
- Amending the product selection in the order
We want you to be completely satisfied with your Plantopia products, if you are not, for any reason we understand.
We offer a refund for the full value of the goods minus any shipping, delivery costs within 30 days from date of despatch.
Return your item in its original condition including:
- Your Name
- Your Address
- Order Number
- Reason for Return
Unfortunately we are not able to refund any used products due to health and safety.
Please send to :
Unit 2B Wanlip Road,
Please ensure the products are wrapped securely and we recommend you use recorded delivery as we cannot accept liability for goods lost in transit.
UK Bank and Public Holidays
Any orders placed on UK Bank or Public Holidays will be processed on the next working day.
We can deliver to your permanent residential address or even your place of employment (whatever is easier for you) but we do not deliver to a PO Box address for security purposes.
If you want delivery to reach you at work, please be sure someone will be there to take receipt of the goods as the courier can normally only deliver to the address and not directly to the person.
Plantopia also ship to BFPO addresses using our standard delivery option. This is how it works: All BFPO addresses must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces Post Office to deliver your parcel to the correct location. Parcels have to be under 2kg for BFPO addresses.